This policy explains what information Zendro Capture (a product of Zendro LLC) collects, how we use it, and the choices you have. We've written it in plain language on purpose.
The short version: We collect what we need to run the service for you and to register your messaging with the carriers. We use trusted providers to operate it. We do not sell or rent your information, and we never share your or your customers' mobile information with anyone for their own marketing.
Your business and account information. When you sign up, we collect your name, business name, email, and the details needed to run and register your account — such as your business address, entity type, and (for messaging registration) tax or identity information the carriers require. Payment details are collected and stored by our payment processor, Stripe, not by us.
Conversation and job data. To do its work, Capture processes the leads and messages that come into your connected accounts, the replies the assistant drafts and sends, and the jobs, bookings, and notes you create — including your customers' names, phone numbers, addresses, and what they wrote about the work they need.
Usage information. Like most software, we log basic technical data (device, browser, log and diagnostic information) to keep the service secure and working.
We share information only with service providers that help us run Capture, and only as needed for them to do that work. These include, for example: Twilio (text messaging and carrier registration), Stripe (payments), OpenAI (generating the assistant's replies), Thumbtack (your connected lead source), and infrastructure providers that host and secure the service. We may also share information if the law requires it, or to protect our rights and users.
What we don't do. We do not sell or rent your information or your customers' information. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Information shared with our service providers is limited to what's needed to operate the service for you.
If you use the SMS upgrade, messages are sent to your customers on your behalf. Every customer can opt out at any time by replying STOP; once they do, they're removed and won't be messaged again unless they opt back in. Message and data rates may apply to recipients. Consent to receive messages is not a condition of any purchase.
We keep your information for as long as your account is active and as needed to provide the service, then for a reasonable period afterward to meet legal, tax, and carrier-recordkeeping obligations. You can ask us to delete your account information, subject to those obligations.
We use industry-standard measures to protect information in transit and at rest, and we limit access to it. No system is perfectly secure, but we work to keep yours safe and to notify you if something material happens.
You can access and update your business information in your account, cancel your subscription anytime, and contact us to request a copy or deletion of your personal information. Depending on where you live, you may have additional rights over your data; email us and we'll help you exercise them.
Much of the personal information in Capture belongs to your customers and is handled on your behalf. You're responsible for having the right to collect and message them; we're responsible for protecting that information and using it only to run the service for you.
Capture is a business tool and is not directed to anyone under 18. We don't knowingly collect information from children.
We may update this policy as the product grows. If a change is material, we'll let you know by email or in the app before it takes effect, and we'll always post the current version here with its effective date.
Questions, or want to exercise a privacy right? Email support@zendrocapture.com.