Connecting Thumbtack
One approval in your Thumbtack account wires your leads into Capture and lets your assistant reply in-thread — as your business, where the customer is already looking.
How connecting works
From signup (or the banner in your console), click Connect Thumbtack. Thumbtack shows you its own consent screen listing exactly what you're approving. Approve it and you're done — Capture registers for your lead and message notifications automatically. If you click Cancel on Thumbtack's screen, nothing happens and you can connect any time later.
What Capture asks permission for
- Read your leads and customer messages — so conversations appear in your Inbox the moment they happen.
- Send messages — so your assistant (and you, from the console) can reply inside the Thumbtack thread.
- Instant notifications (webhooks) — how new activity reaches us in real time.
- Update job status and manage linked phone numbers — used by booking and texting features.
- Disconnect — so you can sever the connection cleanly.
Capture never edits your Thumbtack profile, your services, your pricing, or your photos — we don't ask for those permissions at all.
Where the assistant replies
Replies to Thumbtack leads go inside the Thumbtack thread, exactly as if you typed them in the Thumbtack app. The customer sees your business name, not ours. Texting from your own number is a separate channel — see Texting (SMS).
What about leads from before I connected?
Two honest limits:
- History starts at connection. Thumbtack doesn't provide a way to import your past leads, so Capture's record begins when your connection goes live.
- Old conversations are never touched. The assistant only acts on new activity. It will never reach back into a conversation that predates your setup — no surprise messages to customers you dealt with weeks ago.
If you reply from the Thumbtack app yourself
That's fine — Capture notices, records your reply in the conversation history, and pauses the assistant on that thread so you're not both talking at once. You can hand the thread back to the assistant any time with the AI toggle in the Inbox. More in The Inbox & approving replies.
Disconnecting
In console Settings, the Thumbtack connection card shows your connection status and a disconnect button. Disconnecting stops new leads and messages from flowing in; what's already in your account stays yours.
Next: The Sending switch →
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