Help Center

Everything about how Zendro Capture works — from signup to your first booked job. Short, honest answers; no fluff.

From signup to your assistant answering its first lead — every step, in order.

What the connection does, what Capture can and can't see, and how to disconnect.

The master on/off for your assistant — and why it's always your hand on it.

Your business texting number, carrier verification, and what the wait does (and doesn't) hold up.

Review mode vs. auto-send, editing drafts, and taking over a conversation yourself.

Job cards, booking visits, and closing out finished work with a voice note.

What $49/mo covers, what happens if a payment fails, and what happens to your data if you cancel.

Quick answers

Will the AI answer old leads or conversations from before I joined? No. Your assistant only ever acts on new activity — leads and messages that arrive after you turn Sending on. It never digs into history. More →
Can I edit what the AI wrote before it sends? Yes — in review mode every reply waits for you, and editing it doesn't switch anything off. More →
Does texting hold up my assistant? No. Carrier verification only affects the texting channel; your assistant answers Thumbtack leads the whole time. More →
What happens to my leads if my card fails? They keep landing in your account — capture never stops. Sending pauses after a 5-day grace period until payment succeeds. More →
Can I put the console on my phone like an app? Yes — two taps from Safari or Chrome give you a home-screen icon that opens full-screen and stays signed in. Steps →

Can't find it here? Email support@zendrocapture.com — a human reads it.